4.4 complaint and claims

In international business, claims do not happen in every transaction but often occur.
Sometimes when the loss is not serious, the party suffered the loss may not lodge a claim
for compensation. In stead he writes a complaint to call the other party's attention to
avoiding this matter happening again. Claims are usually raised by buyers for great loss,
for example: loss caused by non-delivery or delay of delivery, short weight or shortage
of quantity, inferior quality and improper packing, breach of contract, etc. However,
sellers may also raise claims against buyer for non-establishment of L/C or breach of
contract, etc.
Dear Sir,
(Our Order No.145)
We duly received the documents and took delivery of the goods on arrival of the
s/s "Lucky" at Shanghai.
We are much obliged to you for the prompt execution of this order. Everything
appears to be correct and in good condition except in case No.1-92.
Unfortunately when we opened this case we found it contained completely different
articles, and we can only presume that a mistake was made and the contents of this
case were for another order.
As we need the articles we ordered to complete deliveries to our own customers,
we must ask you to arrange for the despatch of replacements at once. We attach
a list of the contents of case No.1-92, and shall be glad if you will check this with
our order and the copy of your invoice.
In the meantime, we are holding the above-mentioned case at your disposal.
Please let us know what you wish us to do with it.
Yours faithfully,