Hi,Thanks for your email and sorry for the late reply.we need some additional information
for this case, which is key to the result.Could you please send pictures of the damaged it
ems/parts you mentioned? So we can process a replacement request as soon as possible.Hope
you can understand and look forward to your prompt reply.Kind Regards StefanHi Thanks for
contacting us and sorry for keeping you waiting.Could you kindly please send us pictures o
f the damaged items/the situation you mentioned?It is essential for us to speed up to deal
with this issue.Thanks for your understanding and look forward to you reply.Kind RegardsS
tefan